Technical Support

If you run into installation, subscription, camera permission, MIDI connection, or calibration issues, start here.

Send email Apple refunds and issue reports

Contact

Contact support

support@huminteresting.com

When you write in, please include your macOS version, Visiano version, device model, and a short description of what happened.

Checklist

Check these first

Visiano has camera permission in macOS settings.
The camera angle clearly covers the full keyboard area.
Keyboard calibration has been completed instead of left unfinished.
Your piano is connected over MIDI and the input is recognized by the system.
For billing issues, confirm the purchase was made with the expected Apple ID.

Common entry points

Billing and refunds

Purchases, renewals, cancellations, and refunds are handled by Apple.

Open Apple support

Common entry points

Privacy Policy

Read the public privacy policy for Visiano.

Open privacy policy

Common entry points

Terms of Use

Read the supplementary terms for Visiano.

Open terms

FAQ

Frequently asked questions

What devices does Visiano support?

The current release focuses on macOS. A MIDI-capable digital piano and a regular camera are recommended.

Why does the app still not work after I connect a camera?

Please confirm camera permission is granted and keyboard calibration is complete. Most display issues come from permissions, camera angle, or unfinished calibration.

Do I need a MIDI device?

Yes, for the full real-time workflow. Without a MIDI-capable instrument, many core features cannot work as intended.

How do I manage a subscription or request a refund?

Subscription management and refunds are handled by the Apple App Store. Use Apple's subscription settings or problem-reporting page.

What stage is Visiano at right now?

Visiano is coming to the Mac App Store. The website, support, and legal pages are ready. The download link will go live after review approval.